Not doing as asked

<p>Okay so in April I asked to cancel a data bundle on a contract of mine which was added not to my request. When I realised it was there I phoned and asked to have it removed. "which it was". Now on my May statement it was added again... I sent an email asking for it to be removed from the invoice and then I would make payment. But no answer. </p> <p>Contact me for all the detail...</p> <p>Telkom let me make it short. I want my debit order removed for future payments as well as the data bundle and be refunded for the May bundle.</p>