Not delivering what was sold.

I accepted to take out a contract with Telkom that according to the sales person included various benefits. As there were a number of choices with the different packages, I asked if the sales person could confirm that the package I wanted to select included the DSTV explora and installation, to which he rep**** that it does.<br> <br> There seemed to be a major communication breakdown within the departments inside of Telkom as I had 3 separate visits from different Technicians who were all surprised when they arrived at my house as they were assigned a task to install a new line when I already had one. I eventually accepted the new line and number change, but I was recently informed that billing would commence from the 26th of June. When I informed Telkom that the DSTV explora had not yet been installed, they said it was not part of the deal and that would cost me an extra R1700-00?<br> <br> I have tried contacting the salesperson and also complained to the latest contact number I had for queries but I have had no indication that anyone is going to do anything about it. No reply back yet from the salesperson either.