Not delivering services paid for

<p>For four weeks now, my Telkom landline has been inactive. My ISP (WebAfrica) was very helpful in assisting me with my issue, but they can only help to a certain extent. The problem lies with Telkom. Although WebAfrica has logged the fault on my line (on my behalf with Telkom), Telkom has made no attempt in rectifying the issue. The fault has been logged four or five times in the last four weeks and Telkom still hasn't delivered. ONLY once I received a call from a technician saying that he wanted to have a look at the line in my yard, but I haven't heard from him since (which was about three weeks ago). The fault has been escalated to Telkom Management and still they haven't attempted to help me. WHY SHOULD I PAY WHEN THEY DON'T DELIVER?? Why Is Telkom the main landline supplier if they can't supply? I am fed up with Telkom!!!</p>