Not delivering promises but taking money
<p>Telkom not delivering on their promised service, slow LTE speeds. <br />I am a very unhappy customer of Telkom, as the service that I was promised from Telkom, has not been satisfied by any means, and as I have not been able to use the promised service at all, I want Telkom to give me a full refund for the last 4 months. <br />I have opened a Telkom LTE account on 15 th December 2016, after visiting the Telkom Store at Mall @ Reds in centurion. After being advised be a Telkom employee that I have sufficient coverage, I proceeded to open an account (R 999 monthly), I thereafter bought the recommended router. (R 1800).<br />With all the excitement of having fast internet in South Africa, I proceeded to cancel my slow <br />ADSL. <br />After setting up my LTE, I noticed that it was quite slow. Therefore I started doing speed checks regularly. The fastest speed that I received was 360Kbps. To put this into perspective, This was equivalent to speeds received in the early 2000’s before most South African’s had the luxury of always on internet. <br />I immediately complained to Telkom via their call center, and was told that the problem is with the tower, and it should be resolved soon. Therefore I waited patiently thinking that the internet will improve. <br />Two weeks have passed, and my internet is still sitting at a measly 0,3 Mbs. Sending emails was a nightmare, not even mentioning the impossibility of watching YouTube, or using popular social media sites. <br />Support turn around time at Telkom seems to take a very long time. I Reckoned that it is because of the holiday season. Therefore in January 2017 I phone a Telkom , and they promised to send a technician out to fix the problem. 2 Weeks later still nobody coming , week more past the technician arrived and concluded that there is a problem with the tower, he left and say they will came back to me later I wait and phone atlist twice to telkom but nobody know nothing , say technician did not give them feed back , then eventually technician phone me and say that I will not be able to use this service. Thereafter I was advised that the problem will be solved in about 1 year. <br />I immediately requested to cancel the service and asked for a full refund, and I was advised that a call center agent will contact me within the next 2 days. It's was around 24 th February but nobody phone in two days time so I have to go my self to the store on 26 February 2017 to go and cancel this contract in person. I am very unhappy with the lack of service that I received, and the promised service from the Telkom Product, I did not receive at all, and now I have a router which I am not able to use unless I enroll in another LTE product. <br />My take on it is that Telkom is recklessly giving out LTE contracts, as many as they can without doing any planning as to how many customers they are already servicing on the said product. I would like to get full refund for that 4 month which I pay and not be able to use internet , </p>
Internet stoped but still no refunds for 3500 Rand
Internet stoped but still no refunds for 3500 Rand
Any body can tell me when the refund will be paid , two days ago some one phone say they from billing department but refuse to talk to me say they will deal with my husband , we been say all the time what I am dealing with this issue , cause I sign up this internet and I pay for it ,but we done through my husband account because u guys for 4 days could not sort out why my ID number give u error when we try register so we was have no choose just to give my husband details, he straight always say what I have to deal with all the staff and u link me to acc, but every time u have to talk to him he send u to me , and so on , so when lady refuse talk to me she after never bother to phone my husband , I want refund and want to know when it's going to happen, horrible service , never recommend to deal with telkom
Any body can tell me when the refund will be paid , two days ago some one phone say they from billing department but refuse to talk to me say they will deal with my husband , we been say all the time what I am dealing with this issue , cause I sign up this internet and I pay for it ,but we done through my husband account because u guys for 4 days could not sort out why my ID number give u error when we try register so we was have no choose just to give my husband details, he straight always say what I have to deal with all the staff and u link me to acc, but every time u have to talk to him he send u to me , and so on , so when lady refuse talk to me she after never bother to phone my husband , I want refund and want to know when it's going to happen, horrible service , never recommend to deal with telkom
I am pist off with stupid Telkom , can not believe it , after it's been cancel waiting for all my money back refunds for non delivering service , they goes and take off today another 999 Rand of my husband account, r u guys insane , when r u going to do you job , and not stilling money from people, my business canceled with u in February and u Cary on debit of my account , shocking absolutely usellees
I am pist off with stupid Telkom , can not believe it , after it's been cancel waiting for all my money back refunds for non delivering service , they goes and take off today another 999 Rand of my husband account, r u guys insane , when r u going to do you job , and not stilling money from people, my business canceled with u in February and u Cary on debit of my account , shocking absolutely usellees