Not delivering on given time period

On Wednesday 6 May went into Telkom store in Canal Walk to renew cell phone contract. The assistant in store advised that the best phone in the price range I was looking at was the LG G3. At the time there was no stock in the store and was advised by him to complete the paperwork and within 5 - 7 days I can come to collect the phone. It is now day 8 and they are still unsure as to when they will be receiving their stock. <br> There is something seriously lacking in the service here as they should inform the customer if they will be receiving the stock and if so provide a definite date. if they will not be receiving the stock then provide an alternate option for the customer. They must not string the customer along. <br> I tried calling the customer service line and I was put through to a section where the just rings.