VH
Venessa H

1 reviews | Active since May 2015

19 May 2015, 10:28

NOT DELIVERING

I asked more than a month in advance for moving my telephone line. Previous number ***. The 4th of May we had a visit from Telkom (technician) at the new premises. He looked around and said that there is a problem and another department has to deal with it. Telkom came the next day. Then I got a sms saying that Telkom will see to it on the 14th of May, on which day somebody came. Then there is apparently still a problem. Up till today nothing yet. <br> I lodge a complaint on Telkom's web site and posted one again today.<br> I had to spend extra money to buy a modem from Vodacom, just to get my e-mails and use the web.<br> I think it is time to cancel the Telkom contract!<br>

0
Replies (1)
Telkom
Telkom's reply19 May 2015, 13:24
Official
Hello Venessa Holtzh,

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you.

We sincerely apologise for the inconvenience.

Your social media reference number is SM111775.

Regards,
Joshua Mnisi
Telkom Social Media Team

Best regards,