Not dealing with *****

<p>I was a victim of identity ***** at Telkom Direct in Eastrand mall. Someone walke in with my ID book with a different picture in it. The individual also had a bogus payslip and bank statement. I realised that something was up when I received an SMS stating that I am next in line to be helped at the store. I phoned immediately and the lady that answered confirmed that a cell phone contract was just opened on my name. This happened around 16:30 on Monday, 16 January. I took off of work the next day, Tuesday 17 January and I went to the shop and the manager, Lebo, sorted out the problem and assured me that the contract will be cancelled as soon as possible. It will take a week or so, but it will be cancelled. The shop took responsibility for the loss.</p> <p> </p> <p>I now need to register my ID on www.safps.co.za, because this individual still has a fruadulent copy of my ID. They stated that I need a letter from the shop where the ***** occured and they can then flag my ID for future transactions. I have tried to phone Lebo at the Telkom store for about two days now and today alone I left about 20 missed calls. He did phone me back once, but he cut our conversation short and said he would phone me back. He never did. I have again tried to phone him, but he does not pick up his phone. It is now the close of business.</p> <p> </p> <p>I cannot proceed with flagging my ID before Lebo issues me with the letter. I am very frustrated as I am worried that the impersonator is still out there with my ID and who knows what he has added to my credit record. I want to get this sorted out as a matter of urgency, but Telkom does not care to correct their error.</p>