DN
DANIE N

1 reviews | Active since Mar 2015

16 Mar 2015, 10:10

NOT CONNECTING URGENT!!!

ADSL / WI-FI<br> <br> WE HAVE BEEN TRYING TO CONTACT TELKOM FOR MORE THAN A MONTH. THERE IS NO ANSWER AT ANY OF THEIR CALL CENTRES. EVENTUALLY WE CONTACTED HEADOFFICE - THE SUPERVISER SAID HE WOULD LOG OUR COMPLAINT VIA EMAIL. TILL TODAY NOBODY HAS COME TO HELP.<br> <br> OUR TELKOM WIFI IS NOT CONNECTING - THE LINE IS FINE - WE ARE RECEIVING PHONE CALLS BUT OUR INTERNET ARE NOT CONNECTING AT ALL! WE HAVE FOLLOWED ALL THE STEPS THAT TELKOM TOLD US TO DO - THE PREVIOUS TIME WE HAD THE SAME ISSUE - AND YET NOTHING IS HELPING.<br> <br> PLEASE COULD SOMEONE PHONE ME - TO HELP US TO FIX THE CONNECTION OF OUR ADSL LINE, WE ARE BEING CHARGED FOR THE SERVICE AND WE CANNOT USE IT. THIS IS NOT FAIR.

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Replies (1)
Telkom
Telkom's reply16 Mar 2015, 11:37
Official
Hello DANIEFB,

Thank you for making contact.

We do apologise for the experience.

Be assured that our team will follow up on your query and assist you further in resolving this matter.

Your social media ***.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team