Not connected since October 2017 - Poor Service delivery Telkom

I received a message from Telkom on the 22 December 2017 that I will be connected on the 2 January 2018 (after numerous calls to Telkom requesting to be connected to fibre or adsl) Nobody has connected me yet, please see message file attached that states I would be connected (like the previous smses received before that I would also be connected several times before and nobody pitches up to do the installation). What is going on? Why won't you connect me? I spoke to M Pillay from your Call centre in Cape Town, she had given me her landline number, when I call it - no one answers. She assured me that I would be connected in the new year.