PB
Preshen B

1 reviews | Active since Jul 2012

27 Apr 2015, 18:40

Not charged pro-rata on the wifi device

Hi Sir / Madam<br> <br> I want my money back for the pro rata on the device not being charged. This is not what I was told by your marketing vendor Cell Direct.<br> After all the issue I had when taking the contract with Cell Direct , Now I get this .... Please I want my money back. I knew something was wrong with the bill when I saw the price.<br> <br> Called your customer center yesterday, and they said it is the activation fee and that's why , but the activation fee will be credited back to me , but when checked the post and the breakdown of the costs . The activation fee I see the credit so that blows her assumptions out of the way, but I also see no pro rata was taken into account for device for the March month , which resulted in a higher bill<br> <br> I need someone to call me and sort this out quickly. <br> <br> Thanks and Regards<br>

0
Replies (1)
Telkom
Telkom's reply28 Apr 2015, 09:58
Official
Hello Aksh,

Thank you for contacting us.

We sincerely apologise for the inconvenience caused.
Your reference number is SM106698

Your query has been escalated to the relevant department and feedback will follow soon.

Regards
Noleen Klein
Telkom Social Media Team