Not caring for customers

<p>Hi,</p> <p> </p> <p>I have had a death in my family which my dad and he was the bread winner.</p> <p> </p> <p>When he past on i had to take over all responsibilities and take of the funeral costs.\</p> <p> </p> <p>With that happening i had to neglect my personal accounts and after having paid my accounts month in and month out i have unfortunately went into debt.</p> <p> </p> <p>SO i contacted telkom to advise them of the issues and circumstances and asked for help.</p> <p> </p> <p>My reply was we lodged a query and th billing depatment will be in contact with you to arrange a payment plan.</p> <p> </p> <p>I was advised not to make any payments until they have handled my query.</p> <p> </p> <p>I waited 2 months and no reply when i contcated them thereafter i was advised that they will get a manager to send the an email to the billing department.</p> <p> </p> <p>I got so feed up of that i have contacted you guys, 2 days after that i was contacted with an arrangement however my bill was already so high and i was advised to split it up over 3 months paying a total of R3000+- a month</p> <p> </p> <p>- I have then contacted and i have advised that i can not afford so much and i can only afford a total amount on R 1000- R1500 over the months i have left on my contract hwoever uptil today i have no received .</p> <p> </p> <p>Please help me i really need help and you guys are the only help i have left</p> <p> </p> <p>I am willing to pay evrything but all i need it to cancel the contract and have a affordable payment over the months</p> <p> </p> <p>I am really disappointed thast telkom being the best cant takee care of their customer</p> <p> </p> <p>i am really hurt and quite frankly if my dad did not pass away i would have been in this situation</p> <p> </p> <p>please help:(</p> <p> </p> <p> </p> <p> </p> <p>I really need to sort this out so that concentrate on other things without knowing that my credit score is so low were by i cant even get a loan to sort everything out</p> <p> </p> <p>- I am hoping you can assist me :(</p> <p> </p> <p>kind regards</p> <p> </p> <p> </p>