NOT CANSELLING CONTRACT

<p>We took out two data contracts with Telkom Mobile, two years ago. The contracts expired in December 2016 and the consultants from Telkom M kept on calling me for the upgrade. I told them about 6 times that the contracts should be cancelled. We dont want to upgrade. My husband wrote a letter, which I faxed to them, stated that the contracts should be canselled. My children told us in January that they did not receive internet again on the routers.. But unfortunately, the two contracts have not been canselled... By the end of February, I went into the Telkom store and queried why it is still active and upgraded the one contract to a 30GIG and instructed the other one be cancelled. The consultant load the cancellation on the system, end when I came home, receuved a notification mail with ref nr. A consultant called me afterwards, requested to speak to my husband. I gave her his number and she promised to call immediately. She never did. And every time they call me, I give them my husband's number, and then they just dont call. As if they dont want to talk to him, for excuse not to cancell.. We received another invoice by email this week, enven stated that we are in arrears, still billed for the contract. I called the 081810 number, but the consultants refuse to assist and only instruct me to forward the cansellation form as they dont accept the ref nr. and proof of mail. Its not valid. Its already 5 months since we originally canselled the contracts, and still keep on billing us without internet... We are just unable to get the contract cancelled, and even though we faxed a letter, do it in the store,, call to request.... they just refuse to cancell the contract and keep on let us pay for it... now even with an arrears amount!! </p>