Hellopeter
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1 reviews | Active since May 2016

30 May 2016, 10:27

Not Cancelling my Services!!!

<p>Pathetic service!!</p> <p>I went to the Telkom store in Riverside Mall, Nelspruit and filled out a cancellation form for my Landline and ADSL on the 29th of April 2016, they then told me everything would be cancelled by the 29th of May 2016.</p> <p>Today on the 30th of May 2016 I still have my services active, and when I phoned Telkom Customer Care they said there was no note that my services should be cancelled.</p> <p>So now, I am again attempting to cancel my services and since I already took new internet, I will be unable and not willing to pay for a service I already had cancelled, but was failed to be done from Telkom side.</p> <p>They now told me to e-mail to *** wich just replies that they will contact you within 21 days, wich to me who has already given a month notice is totally unacceptible.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply30 May 2016, 11:51
Official

HI shaun-vos

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

's update30 May 2016, 13:20
Reviewer Update
Hi Keagan, After going back and forth for at least 4 hours on the phone with customer care, someone finally called me back to let me know they will cancel my services, and back date it to the original requested date. I am still to receive the confirmation of the cancellation, however I was provided with reference number: ***A. Then on the other point, the Nelspruit branch in Riverside Mall that never sent my request, has yet to answer their phone, as I have tried calling them at least 25 times today with no answer. And the number the Telkom call agent gave me, does not exist, I had to get another number from the mall. I kindly ask you to provide me with the correct number of that branch, if in fact the one I have is not the correct one, and follow up on why they never answer their phones, if that is the case. Regards, Shaun Vos