Not cancelling my residential line

I completed the Telkom cancellation request and emailed it to telkom on the 24th of September 2017. Last week I logged onto the self help portal and realised that the cancellation had not yet been loaded. I proceeded to cancel my service online, and there was a clear indication that I will be contacted by a Telkom agent to confirm my request.

On 16 October 2017 I was phoned at 16:50 by Telkom Customer Care, but after answering the line went dead as if the phone was put down in my ear. I was not phoned back so no confirmation has been done as yet.

I do not need the fixed Telkom telephone line as the only reason I had it to start off with is that I needed it for ADSL which I dont have anymore as I now have FTTH. I need this cut as I will refuse to pay any further costs after October, keeping in mind that I gave notice originally on 24 September 2017 which is more than 30 days before the end of October.

I will be stopping payment after the October payment has been done The service revceived is appalling and shocking to say the least.