DB
Dorran B

1 reviews | Active since Jul 2011

02 May 2018, 09:31

Not cancelling debit order for 5 months now

Cancelled LTE (due to pathetic service) in November (with no device so only a 30 day cancellation period) so expected bill for December which was received. Debit order went off in January, waited for an hour in phone queue to be told it's cancelled, after February's debit order went off both phone (2 hour wait this time) and online account confirmed "cancelled" after March's debit order went into the store (hour long wait at menlyn branch) and was told it's cancelled. Debit order for May went off yesterday.

Telkom is *****ing my money for a service not rendered. Is there anyone at that pathetic "company" that can help???

0
Replies (2)
Telkom
Telkom's reply14 May 2018, 10:29
Official

Hi Dorran,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

DB
Dorran B's update16 May 2018, 11:00
Reviewer Update
Hi Garreth Thanks for your reply but seeing as I just got another debit off my account. The ******** action of telkom is just unstoppable.... Guess it's time to go see the lawyers as Telkom now owes me more money than they cost