Not cancelling an incorrectly sold contract

<p>In the beginning of September I was contacted by telesales and told I was eligible for a LTE contracted. I was told the call was recorded and even though I told the lady I already had an LTE contract with Telkom and I did not want another one, she then told me I was elligable for an upgrade I questioned this as I had not had my current contract long. I was once again told I could upgrade. I asked the telesales three times on the call if she was sure this was only an upgrade and I would not take out a new contract and she confirmed this.</p> <p> </p> <p>a few days later a new LTE device was delivered to me and I then got suspicious as there was nothing wrong with my current device. After calling customer care to question this I was told that a new contract had been opened not an upgrade done. I was then advised to take the device and SIM card back to the Telkom shop and cancel the contract which I did.</p> <p> </p> <p>I was given this case number ********** 1 and I was told it would take 21 working days to cancel the contract. That was on the 14 th September. This contract has still not been cancelled.</p> <p> I have spent a fortune phoning Telkom only to be told that the person dealing with my account has been emailed. I want an answer as to why this contract has not been cancelled </p>