CvN
Candice-Leigh van Niekerk
1 reviews | Active since Jul 2011
19 Jun 2018, 15:21
Not Cancelled
We have moved our phone lines from Telkom and requested cancellation. Everything was sent through as requested. When following up telephonically to ensure cancellation was successful, we were advised two lines were cancelled but two were still in the process. Today we received an invoice showing the two lines we were told had been cancelled have not actually been cancelled. Cancellation was requested on 10 April 2018. Calling the call centre gets nothing done as they just keep taking down details and escalating.
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Telkom's replyOfficial
03 Jul 2018, 10:46Hi Jacyn13
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply03 Jul 2018, 10:46
Official
Hi Jacyn13
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,