CG
Charles G

1 reviews | Active since Dec 2014

25 Jul 2017, 08:27

Not canceling contract's

<p>Have requested that they cancel my contract over a year ago for my data subscription as the sim cards no longer work and I wanted to move to a land line but they have still not cancelled the contracts and they are still deducting money from my account for a service that they no longer provide!!! This is by far the worst customer service experience iv ever experienced and they have lost a customer indefinitely! Hellkom do your job and cancel my contracts as iv requested for months now this is just ridiculous</p>

0
Replies (3)
Telkom
Telkom's reply25 Jul 2017, 12:29
Official

Hi Charles

We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.

Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply01 Aug 2017, 10:23
Official

Hi,

Please note that your query is being attended to by Cancellation team .

Your case number ***5.

Regards
Diketso
Telkom Social Media Team

Best regards,

CG
Charles G's update01 Aug 2017, 12:14
Reviewer Update

I have been debited for the forth time this month now will the money be reversed or should I go revers it myself at the bank?