Not being paid for a billing dispute dating back to a month and a half ago - Ref ***7

I have an issue with Telkom where they are not paying me my money due to a billing dispute - Ref ********** 7 logged on 01 December 2018. I opened a new contract and at the end of the month when payment was due I decided to do a payment of 1300 and 140 rand for both my Telkom contracts via the app. Without my knowledge this has to be done 10 days before month end, anyway at the end of the month the same amounts were debited from my account. I contacted Telkom to advise if this and the above mentioned incident was raised advising they would debit the money back to my account. I phoned on 10 December as I noticed my incident has been resolved and was advised the payment has been out through and it will take 7 working days for the money to reflect. Since then I had nothing sent to my account. I called again yesterday and the lady I spoke to asked that I send an email with my banking statement to ********** and that I would get a response in the next 24 hours. I have not heard anything and tried to chase up with the lady via email but have not gotten any response thus the reason I am trying this approach as the incident was raised more than a month ago and I am not getting the relevant updates I need. I Constantly need to call in for an update and I am not getting the updates I need that guarantee that I will be getting my money on this day or time and as I said before this is money that i need and I cannot wait another month.

I have spoken to multiple people who advised they will call me back but no one has even bothered to contact me and not even an SMS was sent. I even tried the twitter account but after I advised what the issue was I was just ignored by a person by the name of Frank I have called everyday for the last month and a half and still awaiting something . I had a new incident raised last week under ********** 3 but the lady that logged it did not understand anything. I spoke to sandy zungu last week who promised a call back but to this day I got nothing.

Is there anything I can do to ensure I get the money as I feel that they are pushing this back until I get fed up and leave everything