Not being informed before hand

Hi. I app**** for my adsl line through Axxess like 3 weeks ago. I received a sms saying the line has be successfully completed. After noticing I can't get access to the net, I called Axxess and they said my line isn't syncing up. They escalated the problem to Telkom (111BWK040915). On the 15th sept I received a call from one of the technicians saying he was there by house and nobody was home. I told him that I was not informed when he Will be arriving. I asked when he will be back and he dose not know. I called hi and nobody knows. I am tried of this poor service delivery. I paid you guys for a service I cant use and now I have wait indefinitely for you guys to fix your problem.