not being honest with us the client

We signed a contract for a 4 meg line and we rarely get even 2 meg. Nobody at the tygervalley branch told us that we cannot have a 4 meg line with uncapped internet here. I have a call recorded where Alex from Openserve who told me this afternoon that we are too far from the exchange in Durban road. How come nobody told me this when we took the contract out????? Now they want us to pay all kinds of penalties if we want to cancel this contract. This it ********** representation!!!! Where can i go is there a kind of ombudsman or something because we do not want this nonsense slow internet and we want uncapped!!!! I am so fed up with telkom!!! you cannot see a manager anywhere. you have to talk to faceless people or people at branches that lies to you and tell you bull**** just to sell you stuff. Now i see it is "UP TO" 4 meg and 2 meg in small on their adverts. Nobody even explains that to a person!!! we the public knows nothing about up to 2 meg and 4 meg!!!! the q's the two times i was there of people complaining about the same stuff is miles long!!! do you people have no shame to be so dishonest and misrepresent stuff to the public who trust you to render a proper service????? you have no self respect????and when you try to find the person's name who worked that gave you the false info they do not want to help you!!!! they all dishonest and covering up for each other. Do you tell your staff to withhold information and lie????? at least be honest with the client and explain to them they are not going to get what they applying for!!!!!! more than one person already from telkom told me we will never have a 4 meg speed here! why did nobody tell me????? whey do the shops not even have a landline or tel where you can call them??? its because you know you are dishonest and u cant face the people that take out contracts with you in good faith!!!! you know you are cheating us!!! that's why you are not man enough to even speak to us!!! we did not even receive a contract or anything the day we walked out of the store and when i started to inquire about the service they could not find our application! then we went to okovango and they are even more useless there! Nobody seems to even want to help you! my tel nr is ********** 691 or ********** 211. Can sombody please tell me where to go to resolve this???? I have had nothing but a nightmare experience with Telkom so far! and now we sit with something that does not give us any joy! thank you! Geneve Steenkamp