Not being debited

On the 17 Feb my account was suspended. I realised that Telkom was on debiting my account. I called the Call Centre and logged a case. The agent told me that my case will be dealt with within the next 72hours. Its been almost 14days and i still didnt receive a response. I called the call centre on the 2 March and the agent informed me that he cant help me much and a manager will call me that day - no one called me that day. I called the call centre today and the guy just made notes against my case. I am fed up with telkom because i keep getting told different things from the agents. Telkom did not debit my account and that was not my fault. I have more than sufficient funds in my account. Telkom has the worst customer service.