Not being able to disconnect our landline for almost a year.

From April 2017 we hand this problem. We send e-mails, filled in the correct forms, called every possible number. We then again had to do this al***** for months. During this period of time I stopped paying our line rental because we were not able to get the correct response . A company contacted me stating I own Telkom money and that they will blacklist me if I do not pay my account. Again we explained the situation, filled in the forms, emailed people, had conversations. After hundreds of mails, and calls they send me an sms on Monday 8 January 2018 stating that a dispute has been created on my account. weeks later still no response but... wait for it another bill from Telkom arrived in my inbox . Almost a year later, I have to pay for a landline that Im not using. We got to the conclusion that they will not disconnect our landline because it is easy money from clients, and they ********* you by blacklisting you. We made payments close to R4000 just to stop them from blacklisting us. Till today nobody has contacted us with answers. Every time we call and tell them the story they say,...... sorry that person that you emailed/called the last time is not working for us any more. You are definitely *****ing our money!!