not attending to query

I have on numerous occasions contacted Telkom to establish why they keep on billing me with an arrears amount on my account<br> According to them I did not pay my account but on the 31st of October I did and after obtaining a statement reflected an arrears which I queried but the person refused to assist me and told me just to pay the arrears.<br> My account was not suspended at the time nor is my account in arrears<br> I got no response from them and they do not want to investigate the matter<br> The situation is such that it will now be referred to either a lawyer or to get Carte Blanche involved.<br> I do get the feeling they do not have the competency nor knowledge how to apply proper process analysis and problem solving techniques this is why they try to ignore it with the hope people forget about it and just pay the account so it can disappear<br> This also one off those serious fu%mess up organisations<br> Leon<br>