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Desi A

1 reviews | Active since Apr 2013

06 Feb 2018, 23:41

Not attending to cancellation requests.

I have submitted a request for cancellation on 12 December 2017 for our ADSL. The automated email reply states that the request will be dealt with within 21 days.

I resent the request and people just refused to process the request and I got billed again for this month, even though I am not using the line. Please could you deal with this matter urgently as I will not be paying any account billed this month because we are not using the line.

This shows that customer service is just ignoring requests and just goes ahead billing the customer. Why do I then have to submit paperwork only for people to not bother processing a cancellation of service. We have moved from the address so not using that line.

I am not happy with this, please deal with this.

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Replies (1)
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Desi A's update15 Mar 2018, 18:01
Reviewer Update
Dear Moenieb Thank you for acknowledging my review. However, I am still getting billed for a line that we are not using. We have moved abroad and still getting Telkom bills. It is highly annoying as I have sent through the request for cancellation on 16 December 2017 already. How can you attend to my query if you don't know any account number or link between myself and my account. This need to get resolved as I am not paying any bill for something I have requested to be cancelled 4 months ago.