Not at all surprised

If I could swear here and get away with it I would ...... My dad took out a new contract on a tablet in August 2019. We got it the Saturday and took it home, did the setup and started downloading his apps and so on .... ha! If it was this easy..... after downloading 2 apps it said device memory full...... the sunday we took it back and was informed we have to phone Huawei ourselfs and have a chat to them about swapping it out as that one seems faulty. Now jus to back track, when you take out a contract they say if any faults occur in the first 7 days the device will be replaced. Keep that part in mind now ..... The lady from Huawei, Zuki, said we can swap it out no problem. That is where the turds started hitting the fan! The floor manager, Natasha said she will send in and let us know. After 2 weeks the same tablet came back with a note saying software update done, no faults detected. I told her we were supposed to swap the thing not repair it. To make a long story short, it is now 22 November, 3 payments to telkom later and we still dont have the tablet....... I have spoken to the branch manager, Marcus in person and on email and he just doesnt seem to care. I had to wait for him to come out and see me in store while he sits in the back for more than 20 minutes at a time. It is bad service, we dont have a device, they dont want to cancell the contract, they dont want to help, they just dont care. All Marcus says is he is waiting to hear from his manager. It is 3 months now, I dont know what to do anymore .......