Not assisting in changing banking details as per request.

To whom it may concern.

I changed my banking details and my new bank sent it to be updated but had not been done. I called the consultant today but was very unfriendly and not understanding what it means that the old account they debited from is no longer active and it must be debited from my new account as it will return unpaid. All she can keep on telling me is she will still debit this month from that old account and not from the new account. If there is any unpaid debit order that it affects my credit profile and rating I will take the matter further to the telecommunications ombudsman. They will send a report to all the bureau listings and update my profile and pay any charges that may occur. As I did my part in informing them to debit me from that new account more that 16 days before debit. I work for a bank so they cannot come with stories it cannot be done. Regards Terence Dyssel