Not appointing the appointment made by Telkom!!!

Good Day,<br> I had the following complaint to Telkom. I recently app**** for a adsl line from Telkom that was scheduled to be installed on 25/06/2015. A lady called me that morning to rescheduled to Monday, due to the fact that they don't have any technicians available...I told her that it's not my problem and that I had an appointment with you guys regarding the adsl line installation(25/06/2015), and that i moved my appointments to Monday. She then told me its fine that they will send a Technician for the installation. After receiving a certain amount of message's saying \ a technician has been dispatched"with my order(***). I've waited until 5 pm for a technician when i got a message saying my line will be installed on (03/07/2015) "