NOT ADSL FROM TELKOM FOR 2 WEEKS NO COMMUNICATION

I have had no ADSL internet connection since April 1st. I logged a fault and they said it would be fixed within 4 days, nothing has happened. Telkom has still not communicated what the issue is. It is impossible to get hold of them on their call centre, I tried numerous times. I went into Telkom shop in Fourways, they told me my line is dead due to the Panorama exchange being down and they are making repairs to this. Telkom never even sent an SMS or Email to say this is happening and when it will be resolved.<br> <br> No response from fault logging, no communication, no internet and I am paying for a service that I am not receiving. Shocking.<br> <br> Please contact me to resolve asap