Not adhering to set out contractual agreement, Unauthorized Early Debit Order and Request for Reimbur*****t

I am writing to formally lodge a complaint regarding a breach of our debit order agreement and the subsequent financial inconvenience it has caused.

As per our agreement, Telkom Mobile is authorized to debit my account on the 20th of each month, does not matter if there are holidays or not, we have a set out agreement for the 20th of every, however, on 19 April 2025 a day before my salary get's paid to my account, a debit order was processed prematurely. This unauthorized early debit resulted in insufficient funds at the time, causing a return debit order to reflect on my banking profile. Additionally, my bank has charged me a fee of R40 for this returned transaction.

This situation has negatively affected both my financial standing and my banking record. I kindly request that Telkom Mobile:

1. Reimburse the R40 penalty fee charged by the bank due to this error. 2. Investigate the cause of this early debit and take necessary steps to ensure it does not recur.

Please treat this matter with urgency and provide a written response confirming the outcome of your investigation and the reimbur*****t process.

You may reach me at *** or with a solution, as I don't want ant explanations.

Regards Dalin Volker