Not adhering to contract
<p>last year December I entered into a contract with telkom . I agreed to a package of R499 per month in return for 30 gigs of data during the evening and 30 gigs of data during the day time .</p> <p> </p> <p>i used up my data on a regular basis and received a call roughly 8 or 9 months into my contract asking if I would like to upgrade to the R699 package which would increase my data to 50 daytime and 50 night time . </p> <p> </p> <p>I accepted and the following month I received my stipulated data . I also received it the following month.. however , this month I am being charged the full 699 but I have not received my extra data . It took a 30 minute call for the call centre agent to figure this out . Not understanding what I was saying .</p> <p> </p> <p>i have been told they might refund me instead of giving me my data . I need data to operate , my business needs it and I refuse to give in to your **************** and accept 20 extra gigs for R900 as per your call centre agent . I am also being charged for CPI . I have called in to get this taken off however I see I am still being charged ??? How many other people are you *****ing from - get your phone records and pull your voice recordings out and adhere to your contract because if I had to breach your contract there would be blood on the moon .</p> <p> </p> <p>sort this out .</p>