Not according to sale done

Good day.<br> <br> On the 06/06/2015 (***) I upgraded to a month to month contract on a 4 mbps line and told the the sales person I want no contracts and must be on a month to month bases and to exclude the hardware devices. She confirmed with her manager and said this can be done on a month to month if I do not take the hardware. The sim cards will also be on month to month bases.<br> <br> After I had been upgraded I experienced extreme slow download speeds and complained several times with no success. I then got advice to either downgrade back to the 2 mbps line or upgrade to the 10 mbps line. I then saw that the 10 mbps is at R699.00 and got it on a month to month bases and was confirmed as well and they confirmed that the sim cards will be CANCELLED.<br> <br> They told me that I will pay an prorata amount of +- R900.00 this month, but my bill stands on R1230.10 due for the month of August.<br> <br> I logged on to my account and saw that the sim cards is still not cancelled and part of this months bill.<br> <br> Please make correction of this and give me feedback via email or call me after 15:45. If not I will log a complaint with your consumer advocate. As I took it on a month to month not a contract.