Not able to resolve complaint

I previously posted a cOpmlaint about Mondo selling a product and not fulfilling their obligations on the contract. A consultant of Mondo contacted me and confirmed that the sales person sold me a package with incorrect services. We then had to resolve the issue by contacting Mondo customer care however the number they gave us just keeps on ringing and when you send an email there is no response.<br> <br> The consultants have asked to resolve the queries by contacting telkom directly however when we do that telkom says there are additional charges.<br> <br> I would like this to be resolved asap as my query is outstanding since the 17/02/2016. I also do not see why we have to do all the work for Mondo and liase with telkom when we took the contract we did not have to be the middle man between Mondo and telkom!!!! <br> <br> If Mondo cannot resolve this query I need this contract to cancelled.<br> <br> Totally disgusted with the lack of service.<br> <br>