Not able to make payment, Not able to be assisted by Telkom Outlets

<p>I have Not received my bill as usual for over the past 9 years. When I enquired at your shop at Cape Gate the most unhelpful Trainee and her supervisor just said: "We can't help you, you have to phone10210 because we are unable to pull your account. THEY removed our access from it." This is absolutely UNACCEPTABLE! I have phoned you, I have taken time out of MY day to go to YOUR outlet, I have even spent the past hour to struggle getting my online Billing, without being able to still make payment. Now it is YOUR Turn to give me a call - Give me a call BEFORE you cut off my line or else I will take this matter further! And further more... how the hell can you take simplistic printing access away from your outlets? I mean really - How do your minds work regarding customer service and experience? The most basic functions need to be available for the customer's convenience. My experience tha past week was TERRIBLE and yes, I am expecting to talk to someone in higher management about this.</p>