Not able to login with my username on customer portal (www.telkomsa.net) ever since move to fibre

IT Service Desk Ref # ********** (new) Previous IT Service Desk Ref # ********** closed Previous IT Service Desk Ref # ********** closed Previous Helpdesk Ref # ********** 9 (closed) for same problem

Please be advised that I am trying to get a query resolved but I am not able to get any response from the IT service desk. My previous case got closed stating that it has been resolved but it has not been resolved. Nobody calls me to actually check if it has been resolved or to make sure it is working.

I am not able to login on the customer portal at www.telkomsa.net. The username in question is the same username that is configured on my router in order to connect to Telkom for my internet. When trying to login with this username I get this error message "Could not find an active or suspended account for your login.". Also, when clicking on the forgot username or password link and after entering in my ID number and TIN number it only finds my email account details and not my internet account details. I cannot get any feedback from the IT service desk to say what steps they taking to fix my problem and there is also no avenue that I can take to escalate this problem.

I really hope someone can assist me.