Not able to get out of a Telkom contract

Good day, I a Priscilla, and is actually looking for some help. I HAD a Telkom contract, LTE for home wifi at a previous address. In June of 2021 I started making contact with Telkom to inform them that I will be cancelling my contract of almost two years, when it came to full term end July. I tried the self service route which was not working as I could not gain access to the cancelation page.

The contract I had was for a fixed amount of R850 per month which was the amount paid for 22 months, but there after, they debited my account with first over R1000, then the next month over R1200 and then R1000 again. and they could not give me a reasonable explanation for it.

I started writing emails to the 102 email address and even copied a consultant called Verda in who always responded to my emails. I informed them about the cancelation via emails, all through July as well and there was back and forth communication regarding. I even went into the store in Brackenfell, Cape Gate Mall in August again to notify then because Verda told me in July I will have a cancelation penalty fee because my contract would only be full term in November, which was not the case.

At Cape Gate Branch it was confirmed my contract was full term end July so there would not be any penalty fees. I relocated end August and again went to Vredenburg Mall to find out why I am so battling to get this contract cancelled and told them I do not reside at the old address anymore and have relocated, therefor the cancelation, and that router is not in use anymore, packed in a box at my new home in Vredenburg.

It was by chance that I overheard the one consultant speaking to the other and mentioning a form. I asked for this form and the consultant told me they do not have it, but after insisting, they miraculously pulled one from the draw because I was getting fed up and load.

After months of trying to get this cancelled Telkom is still billing me and have now a debt collection company hounding me daily, like I am a common ********. I would like to know what can I do because I gave Telkom notification three month before my relocation, and my two year contract was full term. I don't use their service because at my new place of residence I have a different service provider that provides even better service, I cannot afford to pay for a service provider that wants to keep citizens trapped in a contract that they don't want. During my contract it was always paid on time and never missed a payment.

If someone can please tell me what to do I would really appreciate it because I have told them numerous times I will not pay this because Telkom customer care did not do their job. Yet still daily they hound me and threaten me with action.

Thank you so much