NOT A SINGLE EMPLOYEE CAN SET UP AN EMAIL ADDRESS

I am at my wits end with Telkom. I have dealt with an entire organisation of useless people. I am desperately trying to simply add another email address to our company profile. <br> <br> Every employee in my company has an email address with our domain name hosted by Telkomsa. For more than a week now I'm trying to add a email address for a new employee and nobody at telkom can assist. They are either clueless about what I'm asking, or they shove me between new sales and technical support. Each department tells me to phone the other department. I've even had some telling me that maybe our account isn't with Telkom and that I'm calling the wrong service provider!!!<br> <br> I've just got off the phone with Shivaan who tells me that his manager said i must call Technical Support. When I told him that Technical Support cannot help me, and maybe the only left to do is complain online, he said I should do that!!<br> <br> On the 03/3/2016 I emailed a woman [Email Removed] who dealt with my last Hello Peter query, but she also hasn't bothered to respond to my requests or even call me back. What do I need to do to get this email address set up and for some soul at Telkom to give me the username and password