not a service oriented company

<p>for 4 months we've ordered fiber and every time I call it's been escalated and then we get a system automated response to say it's been looked into,can someone explain to me how on earth is this possible? managers and consultants like Linda Nkutha, Managie Govender, Zandile Nxumalo, Mariano/Mariamo, Thandoxolo Matakana, Njabulo promise to call you back and nothing. What do I need to do to get this problem sorted out????