Not a reliable service provider and do not attend to issues with urgency

I strongly advise against choosing telkom as your service provider. Dealing with issues with their product is frustrating enough, but what’s truly annoying is the lack of assistance when it’s most needed. They double debited my account without my consent, suspended my service dispute full payment for this month and an advance payment, they now expect me to wait 4 - 10 business days for resolutions. It is shocking how they can suspend my account immediately after debiting it. They can even see and agree that my account is up to date, yet my account remains suspended. Will they compensate me for the days I’m left without network access, despite fulfilling my financial obligations? As someone who relies on internet for work, this delay is unacceptable. Telkom’s inability to address issues with urgency make them an unreliable choice.