NOT A HAPPY TELKOM CUSTOMER

GOT A PHONE CALL FROM TO UPGRADE FROM ADSL TO LTE I WAS HAPPY WITH ADSL LINE AND WAS TO NOTHING WOULD CHANGE FORM ADSL TO LTE.

I AM BUYING FOR A 10 MEG UNCAPPED LINE BUT NOW I GETTING BETWEEN 2 AND 4 MEG PHONE TELKOM GOT DIFFERENT ANSWER FOR ALL THE HELP DESK SUPPORT VERY USELESS TOLD THEM WAY I BEING CAPPED WAS TOLD BECAUSE OFF LTE YOU BEEN CAPPED TOLD TO PROOF TO ME AND GET RECORDING WHEN I WAS TOLD THAT MY LINE WOULD BE CAPPED TO DATE NO ANSWERS FOR TELKOM SAID SO SPEAK TO THE MANAGER WAS TOLD WILL GO YOU NO CALL FOR THE MANAGER TILL NOW THIS GO ON FOR 2 MONTHS NOW ALL I WANT IS MY 10MEG LINE BACK OR BUT ME BACK ONTO ADSL

WAS NEVER TO BE THE SALES AGENT THAT MY LINE WILL BE CAPPED AFTER CERTAIN USAGE.

Telkom Big Deal – Uncapped LTE for R899. ... The deal is a SmartBroadband Uncapped Wireless All-Hours fixed-LTE package from the operator, available for R899 per month on a 24-month contract. It includes: Huawei B525 LTE Router.Jun 1, 2019

THIS IS WHAT I UPGRADE TO IS SAY UNCAPPED. SO WAY IS IT I BEING CAPPPED NOW.

Thank you for your email dated 02 May 2020.

Kindly note that if your speed is still showing 2Mbps your router needs to be reset.

Should you still have connectivity issue after this please contact 10210 or email ***

We value your support.

Kind Regards,

Muzi Hlabe

DID THIS DID NOT WORK