Not a happy customer

I took my router back in to the shop on the 05th December 2024 as it did not work properly. I went to N1 City , as I was fami**** with the one store. On the said morning I got there just before 9 AM, as i had an appointment at 09H30. At 9AM i patiently waited at the door to be opened, while the staff was chatting with each other,, not minding the person at the door. Eventually after standing now right intron of the glass doors, one person eventually came over to open this door, and this was just after 9. i was not told about the different contracts, but was told that i needed to get a new contract of two years, if i wanted a new router, as it was outdated. I was in a hurry, so i just wanted to get to my next appointment. And only then was her computer switched on, the reason why i mention this is, when the shop opens at 9AM, are the work stations not to be ready for clients. Well, this particular computer was giving problems for more that 15 minutes and eventually i had to ask if she cannot use another computer, as there is then nothing happening with the current computer,, as i was there now for more than 15 minutes, for something that should have been done already. I eventually had to leave after signing what i had to in a hurry, and asked my son to stay behind and get the router, as i had to rush to my appointment. And then the comment that was passed to my son, was that he is the patient one and i don't have any. After assisting me i did receive an email to rate the person that assisted me, but i could not open it. hence me only sending this now. Now i am more educated and know that you have month to month contracts, as i did not want to commit to a 2 year contract again. And this was never shared with me when i asked about the different contracts.