1 reviews | Active since Jul 2016

07 Feb 2017, 08:50

not a happy customer

<p>On the 25/1/2017 I reported my telkom line as broken. I received an sms that they are working on it on friday 27 at 19:00, progress is 25%. I also phone everyday. On the 6/2/2017 I phoned again and got a second ref from Telkom. They send me an email on 6/2/2017 to say progress is 90%. on the 7/2/2017 I phoned telkom again and they said hopefully the phone line will be fixed by the 14 Feb. I paying for a line rental cant use and also pay adsl for internet I cant use. this is not right. i need to find out what to do so I pay only for the time I used the phone and internet. I really dont know what to do anymore.</p>

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Replies (4)
's update09 Feb 2017, 14:10
Reviewer Update

Good day

any news on the the tech.

thanks

's update16 Feb 2017, 12:48
Reviewer Update

Im really very unhappy with the sercive that I get from Telkom.

Last week I was told the phone will be fixed the lastest on the 14 Feb 2017.

its now the 16 Feb and still nothing is fixed. When you phone telkom they say the person is at the exchange working on the fault but I dont get any feedback from any one.

's update16 Feb 2017, 12:50
Reviewer Update

I have phoned this last 4 days almost 6 times a day to telkom and everytime its different excuses.

Im really very unhappy with the service that I get from Telkom.

Last week I was told the phone will be fixed the lastest on the 14 Feb 2017.

its now the 16 Feb and still nothing is fixed. When you phone telkom they say the person is at the exchange working on the fault but I dont get any feedback from any one.

's update17 Feb 2017, 12:30
Reviewer Update

STILL DONT GET ANY RESPONSE FROM TELKOM OR TELKOM SOCIAL MEDIA TEAM.