Northgate Service is disgusting!!
<p>I have been with telecom going on 2 years, let me add 2 years of the worst service I've ever received in my life, I never have signal for one, their reception in MOST places is horrid, no one can ever get hold of me and I barely ever call out!<br />That's besides the point though of this post, the point of this post is actually pointing out how useless and rude their Northgate branch staff is, they are never willing to help, even though I purchased both my telecom packages from them, they are so rude, when their job is actually costumer service and this is just the beginning of my rants with telkom!<br />On Saturday I walked into your store in Rosebank, with the most welcoming service from the gentleman helping on the floor, I explained to him I'm a telkom customer with 2 contracts there, I recently though got a new phone and was wondering if they could help me transfer my files and data from one phone to the other (huawei to Samsung, both Android fyi) the gentleman was more than willing to help, he mentioned I could come at anytime and they would help, just their technician wasn't in at that moment. I was quite happy to come back.<br />Thing is in the week I work, so this morning I go to Northgate, as I would expect all your branches are equipt to do the same things and all have the same great service, WRONG!! No.1 your woman behind the counter is pathetic, can't even take her eyes off her Facebook page while talking to me, proceeds to scream at another gentleman working there " Am I right we can't transfer from one phone to the other ", woman let me just tell you because of you and your pathetic attitude I will gladly be cancelling both my contracts with you as I refuse to be treated that way!! <br />Thank you Telkom, for the worst service ever received!!!</p>
Good Morning Nikita,
Your query has been sent to the Store Management Team for further assistance.
We sincerely apologize for the level of service you have received.
Regards,
Busi
Telkom Social Media Team
Good Morning Nikita,
Your query has been sent to the Store Management Team for further assistance.
We sincerely apologize for the level of service you have received.
Regards,
Busi
Telkom Social Media Team
