Northgate mall Telkom branch

I lost my phone then blacklisted the phone and blocked the sim.

I went to Northgate telkom store with the correct documents, their machine to print out the ticket doesn’t work and the consultants just looked at me and didn’t advise. I then approached the lady who was on her earphones, listening to something and chatting away with her mates. When she saw me standing in front of her she gave me a nasty look and asked how she could assist me but you could see she was annoyed by my presence. She then told me she can’t assist with the sim swop as my number has been suspended. I got home, called the call centre and the lady said the suspension has been removed therefore I should go to the branch. Shortly after, I proceeded to the branch. I then went to a different lady thinking I would get better service. I get to her desk, with her headsets on as well(clearly It’s a branch thing) she also looks at me funny while chewing gum, she tells me the very same thing. So I ask to please use their landline to call the call centre again as I have no other phone to call. She says their branch number has been blocked by the call centre 😳😳 I mean are we not supposed to be serviced by the branches??? I then start telling the lady that I called the CC and I was told it was removed, she tells me that the CC likes informing clients of wrong things. She then goes and tells me that she can see that I feel she is lying, she says she has no reason of not wanting to help me. He calls some Indian guy that also works there and the guy says no we can’t help and he walks away without any assistance and way forward. The lady stands up with her phone and walls out of the branch leaving me sitting at her desk. That branch has no customer service whatsoever. Telkom will lose people because of people that work in that ********** branch!!! I’m so livid!