Normal non service by Telkom

Mr. Sipho Maseko I would like to bring to you attention the service I have been getting from Kamohelo Rumo. I requested "Will you please change ********** to a normal multisim", it was a data multi sim connected to primary number ********** which is a lte contract. Mr Rumo did change it to a data sim but moved it to a second free me contract on my name with primary number ********** . So I ask Tozama the following "Can you please link the number ********** 334 back to the number ********** . I just wanted it changed from a data multisim to a normal multisim on the same contract. Not moved to a different contract. It is currently linked to ********** which is wrong." Which was done the next data but suddenly it is a data multi sim again. Then I got the following reply which had nothing to do with my request "Please note that the number was on a multi sim up until you requested the below. The number ********** is a data number." Now it is once again a multi sim linked to the wrong primary number ********** . I have written several messages to Tozama to please call me which has not happend to this point. Mr Rumo obviously doesn't read his emails or doesn't understand english or doesn't know the difference between a data multi sim and a multi sim.