Noone knows what they are doing

I ordered ADSL in-store on March 3rd. On March 8th, I was asked to pay a deposit of R700, which I did immediately via EFT. Up until today, Telkom has not been able to process my payment. I am calling daily, and every day I am told a different story. On March 28 for example I was informed, that it's still pending payment. The next day, I was informed that the payment is reflecting but the order had been cancelled by the system (automatically). I wonder why the person I was talking to the day before did not inform me of this, as the order was apparently cancelled on the 24th.

Noone seems to know what they are doing. Every agents' best advice is to be patient and wait. Escalation isn't helping. Going back to the store isn't either. I requested to open a new order. Then I had to cancel to place an order with another provider, as I work from home and can't continue spending over R2000/month on mobile data or ***orking spaces without having an ETA on the installation.

I was warned by so many but never expected it to be this bad. Telkom's offers are great, but that's about it. Now I wonder if I'll ever get my deposit back.