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Oniccah M

1 reviews | Active since Oct 2015

10 Nov 2020, 14:54

NONSENSE TREATMENT FROM TELKOM TRYING TO ***** ME TO PAY FOR A CANCELLED CONTRACT

I was staying in a gated community (estate) and I had taken a unlimited Telkom Fibre. I then moved out of the complex and where I moved i am unable to use Telkom fibre, I then cancelled the contract in August. since then, i keep getting invoice from Telkom and when i enquire Telkom response is that this might be the last invoice, its now 3rd month and when i enquire i get the following:

Dear Telkom Customer,

Thank you for your email which has been noted.

Please note that your services was cancelled on the 13/10/2020 on order number ???????????.

For billing enquiry regarding your invoice place contact billing department on the below number . Please call our Lifestyle Community Service Desk on ***: • For technical queries, Select option 1 • For billing queries, Select option 2 • For Sales and Installation queries, Select option 3

Kind Regards, Sajeda Hoosen Senior Associate : Gated Communities Customer Value Management

i am emailing everyday and i get the same above response. I called, i am still waiting for query to be escalated - last call made yesterday.

I need this account to be cancelled with immediate response!!!!

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