Nonsense!!! Telkom and sell direct

I received a router with a sim card from sell direct and as per their reply, the sim card in question has been activated. I have been to your Jabulani mall branch numerous times to get the sim card activated but no one has been able to assist me.

I had to pay R1111.82 because of your incompetence and I'm still stuck with an old contract that's charging me an arm and a leg for a mere 40G contract.

Why should I be running back and forth between you and sell direct when they are the ones calling us under your name to give us upgrades??????!