Nonsense service given

I logged a call on 13/12/2017 for an incident whereby my router is not getting Adsl sync. I was then told that a technician would come to my vicinity on Saturday 16/12/2017. To my surprised the technician did not come on the day plus I wasn’t even contacted or given any updates. On the 17/12/2017 a Ezra Nkomo came to check my connection who then advised me that my issue was with my port on the exchange and was addiment that he would call me in the morning to advise on his arrival. 18/12/2017 I then decided to call the Ezra the technician in question on (‭ ********** ‬) by which he advised that he was no longer dealing with the call and that it had been assigned to another individuals , i then called Telkom to find out who the specific technician was and find out on when they where coming resolve my call. I was then met by Simamkele who advised me that there’s no one who has my call post Ezra and no one was dealing with my call. I then ask to speak to his manager whereby I was put on hold for then 20 min. (This was a clear indication that the manager did not want to speak to me ) While On hold Simamkile seemingly disconnected the call.