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ryan S

1 reviews | Active since Apr 2014

04 Jun 2015, 20:01

Nonsense service

if you get through you are lucky. I have been sending countless mails just get auto response not 1 for feedback.<br> i posted on the 20 may still awaiting feedback ref SM112378. this truly is against the law i feel that i should be taking this further i have proof now that i have tried countless times. i have taken a package for 570 a month which includes adsl line.normal line. 2 modems and 3g data. on the 13th of april still now the 4th of may i am waiting for my modem and data. i must pay R1025 a month in advance which not 1 person told me this and a month in advance for cancellation of the adsl data. i call in and tell them they say they was not there when i took it how will they know if the agent told me or not. i pay double the package for half the service and still the throttled my uncapped line for a hole month saying im using to much data, that's the reason WHY I TOOK A UNCAPPED LINE. i have been to the telkom office bluff countless times they say they out of stock. If you can give me what i am paying for WHY ARE YOU CHARGING ME FULL PRICE. i will never recommend telkom to any one i place that on my life.

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Replies (1)
Telkom
Telkom's reply05 Jun 2015, 08:25
Official
Hello rizo23,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM112378.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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